We often get asked the same questions over and over.  So we jumped on the bandwagon and made a FAQ page just like every other website out there.  If you can’t find the answer to your question here please send us a shout on our contact-us page.

General Questions

None of the products on the website will fit my application.  What can I do?

We constantly work on custom projects with our clients.  Sometimes we can even modify an off-the-shelf safety guard so that it works for your application.  Write or call us by clicking here.  We will be more than happy to help you.

I placed an order on your website but it didn’t ask me for my credit card information.

Our website does not (yet!) accept credit card orders.  We are working on it.  Right now, the website works by sending us your shopping cart in the form of a quote request.  Once we get the quote request, one of our friendly staff members will contact you shortly.

I can’t get your website to work 🙁

We would love to hear what your problem is.  Our goal is to make a problem free website but it is new and some bugs might be lurking in the shadows.  Please use our contact form to contact us.

Billing

What forms of payment do you accept?

We accept check, Visa, MasterCard, and Direct Deposits.  If you would like to pay by credit card, one of our sales staff will call you for your information.  If you wish to set up another form of payment please contact us to make arrangments.  We don’t accept online payments yet.

Shipping

How long will it take to get my stuff?

We ship the same day if the order was placed early in the day.  If we get an order after Mr. Shipping guy has already passed by, we will ship it the next business day.  Shipping times varies depending on where you are located.

Where do you ship to?

We ship to USA, Canada, and anywhere else in the world except Antartica.

Any problems with your shipment?

Please call us – shipping issues happen but we have a wizard that can fix anything shipping related. Her name is Sylvie.

Technical

What are the maximum voltage and amperage rating of your safety interlock switches?

Most of our interlocked safety guards operate at a maximum of 1.5A @ 240VAC.  They are not designed to switch motor currents.