Shipping and Returns Policy
Please feel free to contact us by phone or email if you have any questions.
All shipments are F.O.B. shipping point.
We can ship with Fedex, Purolator, Dicom, or UPS. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Items that are large or heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.
I would like to use my own shipping account, how can I do this?
We can ship with any courier or transport company of your choosing. We can ship with your company’s courier account if requested. Please contact us to set up a custom shipping account.
Do international orders have to pay customs, duties, and taxes?
International orders may be subject to customs duties/fees. We can work with your customs broker or you may choose to use our custom brokerage services. We will take care of all the shipping and customs documentation required. We will ship to your freight forwarder with your account number or your preferred carrier: UPS, FedEx or DHL, or you can make arrangements to have your carrier pick up the order when it is ready.
Orders received by 11AM EST for stock items will be shipped the same day. Otherwise, your order will be shipped the next business day. Some special and custom items take longer and the delay will be communicated to you. We will contact you if any unexpected delays arise.
Product Returns & Exchanges
If you are not satisfied with a product, contact us within 30 days of receipt. A refund will be arranged excluding freight charges upon inspection. Custom built or special items such as custom guarding, made-to-order items and special request items are excluded. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition and are subject to 35% restocking fee based on the list price. The restocking fee is waived if the product is returned for an exchange. BEFORE returning product, call (855) 326-1243 for a Return Merchandise Authorization. Ferndale Safety inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.
Return Merchandise Authorization (RMA) All returns require an RMA number which must be arranged in advance at (855) 326-1243. Please have the following information on hand when calling:
- Company name / Customer Name
- Invoice number
- Reason for return
Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging. Ferndale Safety reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 35% restocking fee based on the list price and credit will be issued toward future purchase only.
For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.