We often get asked the same questions, so we’ve added this page to help our customers find answers to some of the most frequently asked questions. If you can’t find the answer to your question here, please send us a shout on our Contact Us page.
Shipping & Delivery
No. Our products are USMCA-compliant (United States–Mexico–Canada Agreement), meaning they meet the agreement’s rules of origin and qualify for duty-free trade between the U.S., Canada, and Mexico. In addition, any customs fees, tariffs, or related charges are fully covered by us, so you won’t have any unexpected costs when your order arrives.
We partner with trusted couriers like FedEx, UPS, Purolator (for Canada), and Dicom. The size and weight of your order determine the best method. Heavy or oversized items will be shipped via freight, starting at a minimum fee of $60. These typically require delivery to a dock, though we can arrange residential delivery, inside delivery, lift gates, or 24-hour notifications for an additional charge.
Yes. If you prefer, we can ship using your courier account. During checkout, you may choose the “Use my own courier account” option.
For in‑stock items placed by 11 AM EST, shipping typically happens the same day; otherwise, it happens the next business day. Custom, back-ordered, or made‑to‑order items may take a bit longer—we’ll notify you upfront if there’s a delay.
For orders outside North America, please get in touch with us directly for a custom shipping quote. We offer streamlined rates through trusted exporters. You can ship using your preferred courier or brokerage, and we’ll manage all required shipping and customs documentation.
We ship to the USA, Canada, Europe, and other global destinations, including Antarctica. We have even sent our products to military ships at sea.
Most items ship from our warehouse, which is located in Mirabel, Quebec. However, we also have items that are stored in warehouses across the USA and Canada.
Shipping issues happen, but we have specialists who can fix anything shipping-related. Please call us and press zero, and ask for our logistics department.
Returns & Exchanges
We accept returns of unused, resalable items in their original packaging within 30 days of delivery. To begin a return, please get in touch with us first for instructions and a Return Merchandise Authorization (RMA) number. Items returned without an RMA may be refused.
Yes. We cannot accept returns on custom-made products, special-order items, or products that have been installed, modified, or used.
Return shipping costs are the responsibility of the customer unless the return is due to our error (for example, a wrong or defective item). In that case, we’ll provide a prepaid shipping label.
Some returns may be subject to a restocking fee, especially for large or special-order items. We’ll let you know if this applies when you request an RMA.
Once we receive and inspect your return, refunds are issued to your original payment method. Please allow 3–5 business days for processing, plus standard bank or card provider timelines.
Payment & Security
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers. For approved customers, we also offer purchase orders and invoicing.
Yes. All transactions are processed through secure, encrypted payment gateways that meet PCI DSS (Payment Card Industry Data Security Standard) compliance. We never store your full payment details on our servers. Ferndale Safety does not store any credit card information.
Yes, bank transfers and cheques are accepted for larger orders. Please get in touch with us for instructions and processing timelines.
Your card is charged at the time your order is placed.
No. We do not keep your full payment information on file. If you choose to save a card to your account, it is stored securely with our payment processor and never directly on our servers.
Orders shipped to the USA are tax-free and duty-free. For Canadian orders, sales tax is charged where required by law. The amount is calculated automatically at checkout based on your shipping address.
General
We continuously work on custom projects with our clients. Sometimes, we can modify an off-the-shelf safety guard to suit your application. Please write or call us by clicking here. We will be more than happy to help you.
Most of our interlocked safety guards operate at a maximum of 1.5A @ 240VAC. Motor currents must not go through these switches.
Product Information
Are your products USMCA-compliant?
Yes. Our products meet the United States–Mexico–Canada Agreement (USMCA) rules of origin. This means they qualify for duty-free trade between the U.S., Canada, and Mexico. We also cover any applicable customs fees or tariffs, so you won’t face extra charges when your order arrives.
Yes, many of our products can be customized to fit your needs. Contact us for details, pricing, and lead times on custom or special-order items.
Each product page includes detailed specifications and sizing information. If you’re unsure, reach out to us with your requirements, and we’re happy to help you choose the right fit.
Account & Support
No. You can check out as a guest, but creating an account allows you to save shipping information, view past orders, and track new orders more easily.
Once your order ships, we’ll email you a tracking number and carrier link. You can also log in to your account to view tracking details.
Contact us immediately. We’ll arrange for a replacement or return and cover any shipping costs if the error is on our end.
